Mark Hoban, Minister of State DWP, has indicated that from October 2013 Universal Credit a Freephone helpline for ‘how to claim’ and ‘online help’ (taking claimants to an agent) will be available. As at present, follow up calls will be chargeable. There won’t be any extra DWP offices to give ‘face to face’ help but extra help might be available through local Council offices.
Universal Credit- Free Calls but no Extra Offices
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