If a client has unexpected financial hardship, then they can defer repayment of an advance they have have.
The government say 'The Department recognises that exceptional circumstances may occur to claimants that were not foreseen when a Universal Credit advance was taken out. Should claimants face unexpected financial hardship as a result of such changes, they can ask the Department for a deferral of the repayment of any advance they have taken out. The deferral periods are up to 3 months for a new claim, benefit transfer or change of circumstances advance and up to 6 months for a Budgeting advance.'
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