Clients can access a Video Relay Service from 25 April on GOV.UK and there will also be a BSL video link which explains how to use the service.
The trial of the Video Relay Service (VRS) will include the PIP enquiry line, new claims and reassessments, and Special Rules for Terminally Ill cases. The service enables British Sign Language (BSL) users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to a member of DWP staff. There is also a BSL video link which explains how to use the service.
Book Now for our PIP 2016- challenging decisions- workshop