Here's some useful info from the Minister for Disabled Mark Harper- Clients shouldn't have to travel more than 90 minutes on public transport. Also clients shouldn't be given only 1 days notice to attend.
'Under the guidance that we give assessment providers for journey times, no one should have to travel for more than 90 minutes on public transport to go to an assessment, so if that was what the hon. Gentleman’s constituent was told, that was clearly a mistake. Ninety minutes is the maximum time people are supposed to have to travel by public transport, and for no longer.'
'Lilian Greenwood: My constituent Ian Want has severely painful osteoporosis. Having already waited three years for a decision on his claim for disability living allowance, he applied for PIP. Capita rang him at 10.30 pm on a Wednesday to tell him that his medical assessment appointment was at 8.10 the following morning— 50 miles away, in Stoke-on-Trent. Will the Minister apologise to Ian and to the many other disabled people who are being let down by his Department?
Mr Harper: I do not know the specific circumstances of that case. If what the hon. Lady describes is the case, it is clearly not acceptable to expect somebody to travel at such short notice and I will look into the matter for her.'
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