'Where a claimant has an appointee, this will be fagged in the initial referral to the AP. Where an appointee has been nominated to represent the claimant, the claimant must not be instructed to attend a face to face by the AP. This is because they have been deemed incapable of engaging directly with DWP or its contracted APs. Instead, and only if a face to face consultation is deemed necessary, the AP must send the invite to the appointee – indeed the invite should only go to the appointee – who in turn will provide the details to the claimant. However, it should be noted that where the named appointee is a corporate appointee, he can nominate another person to represent him at any face to face consultation. That said, the HP should make every effort to obtain evidence in order to conduct a paper-based review in these circumstances.'
Paragraph 2.15.17 DWP PIP Assessment Guide
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