AS PIP is rolled out, it’s important that if your clients are having problems that the Department for Work and Pensions(DWP) know about this and can respond. Here’s a list of contacts released by the DWP ’Who to contact about claimants with disabilities/long term health conditions, pensioners and welfare reform’-
Central England, London and the Home Counties, North East, Yorkshire and Humber North West, Scotland, Southern England, Wales
National partnerships contacts dwp.partnerships@dwp.gsi.gov.uk
The DWP has commissioned research using a panel of 1000 members to try to design PIP with a ‘user centred approach’. Summary of findings were-
· Pre-claim communications were perceived to be clearly-worded, explanations of scoring were felt to be clear, in an appropriate level of detail and contributed to transparency,
· Explanations of scoring were felt to be clear, in an appropriate level of detail and contributed to transparency in helping individuals understand how the decision on a claim had been reached
· the form and information booklet were felt to be relatively short, clearly worded and easy to use
· The decision notification letters were felt to be clearly worded and gave detailed explanations of how the decision on a claim had been reached, in such a way as to ‘prove’ that the DWP had fully understood the individual’s circumstances, whilst also helping the claimant to decide which, if any, aspects of the decision they might wish to contest.
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