The government said in response to the following question ... whether telephones with a direct connection to the universal credit helpline are available to use free of charge in every job centre. 'We no longer have customer access phones in Jobcentres. However, should a claimant need to use a telephone in connection with their claim or job search, they will be given access to a phone by their work coach.' Book Now for our updated Universal Credit 2016 course.
No Phones in Job Centres
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