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The DWP has said 'A single modernised service for post opening, scanning and indexing, known as the Agility Platform (which is part of the Department’s Infrastructure Modernisation Programme), is providing the capacity to scan and index post on receipt. Processing staff are then notified when a scanned image is available for action.

The new scanning service provides a whole new way of working and brings efficiencies to the Department, as well as customers, for example:

• documents are traced and processed more quickly

• certificates, wage slips and other valuable documents will be returned to the customer on the day they are received

• scanned images cannot be altered, ensuring that documents cannot be tampered with, or information lost.

29 Mail Opening Units (MOUs) are now streamlined into two new ones in Kidderminster and Telfor(mail handling site A or B). Post for most DWP offices is now managed within the two units, initially sent to Wolverhampton.

Universal Credit, Personal Independence Payment and the Pension Service, amongst others, are already benefiting from the new service and other DWP business areas will transfer. From June 2015 the Attendance Allowance unit and Carers Allowance unit will have all post directed to Mail Handling Site A Wolverhampton WV98 2AD. ' 

 

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