All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

"Really good case studies and scenarios" Kathrine Hutton, Citizens Advice,  North Somerset

'Materials are excellent.  Neil is a great trainer'  Ngaryan Li ,  Supervising Solicitor,  Greater Manchester Law Centre

'Very Good course and venue'  Julie Brereton,  Preston City Council

Includes free access to our Members' area and unique UC software designed to help you learn the new system

duration— online 1 day (spread over 2 consecutive days 10am- 1pm with a break)


As Universal Credit (full service) is rolled out,  more and more problems are arising. Underpayments, rent arrears, debt, misadvice,  poor administration and the impact on vulnerable clients are major concerns.

This course is an update course to help you understand the common problems and solutions for your clients/ service.

This will include-

  • losers and winners- calculation examples and practise
  • migration onto Universal Credit,  including transitional protection rules and loss of the SDP gateway
  • maintaining the claim, conditionality and sanctions
  • online- what to put where, the claim,  the ID verification procedure,  the online journal,  the to do list and change of circumstances-  a chance to exchange information
  • claiming as sick
  • other current issues such as frequency of wage payments- weekly,  fortnightly and 4 weekly
  • COVID-19 changes- our briefings
  • a checklist of changes
  • a checklist of the many problems associated with Universal Credit

It is aimed at those who understand the Universal Credit Basics but want to improve their ability to offer solutions and to share working practise with others.

Course Level- Update (for delegates with at least a good basic knowledge of the Benefits system)

16/06/2021 to 17/06/2021
this course will begin on this date 10am- 1pm and continue on the following day 10am 1pm


If you cancel the course more than 3 weeks before the commencement date, then a £55 administration fee will be payable. The course fee will remain payable if you cancel the course within 3 weeks of the commencement date. If we cancel the course, then full refunds will be paid to participants (excluding other costs, such as travel).


You are free to transfer places between employees within your organisation at no extra cost.


Booking - Open

Booking - Open Courses

Please click on a booking link above on the date you are interested in.

We aim to reply within one working day. 

Social Distancing has become the norm and therefore we have moved from face to face courses to online only.

cost- online 1 day (spread over 2 consecutive days 10am- 1pm with a break)

online 90 minute courses either 10.30am-12pm or 2pm- 3.30pm

Social workers can choose to count courses towards their professional development.

Video Recording-  Due to General Data Protection Regulations (GDPR),  privacy and copyright  restrictions we request no recording of online training.

cost per place

Public sector, housing associations and voluntary sector
£200 online 1 day course 

Voluntary organisations with 5 or less full time staff

£165 online 1 day course 

Solicitors and financial services

£250 online 1 day course 

(5.25 hours(1.5 hours) CPD accreditation available).  Our allocated CPD reference is EJV/SWTL.

VAT will be added to the cost.

this includes-

  • comprehensive colour course guide posted to you 
  • colour Benefit rates poster posted to you 
  • certificate of attendance posted to you 
  • access to members' area for 1 year free-  post course help with your cases- this includes our consultancy forum(including Covid-19 related Benefit queries),  Universal Calculator to help you learn and advise,  online resources- at a glance guides,  standard letters, useful links and others,  Benefit Rates posters, ongoing news.