All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

"Really good case studies and scenarios" Kathrine Hutton, Citizens Advice,  North Somerset

'Materials are excellent.  Neil is a great trainer'  Ngaryan Li ,  Supervising Solicitor,  Greater Manchester Law Centre

'Very Good course and venue'  Julie Brereton,  Preston City Council

Includes free access to our Members' area and unique UC software designed to help you learn the new system


As Universal Credit (full service) is rolled out,  more and more problems are arising. Underpayments, rent arrears, debt, misadvice,  poor administration and the impact on vulnerable clients are major concerns.

This course is an update course to help you understand the common problems and solutions for your clients/ service.

This will include-

  • losers and winners- calculation examples and practise
  • migration onto Universal Credit,  including transitional protection rules and severe disability premium issues
  • maintaining the claim, conditionality and sanctions
  • online- what to put where, the claim,  the ID verification procedure,  the online journal,  the to do list and change of circumstances-  a chance to exchange information
  • claiming as sick
  • other current issues such as frequency of wage payments- weekly,  fortnightly and 4 weekly
  • a checklist of changes
  • a checklist of the many problems associated with Universal Credit

It is aimed at those who understand the Universal Credit Basics but want to improve their ability to offer solutions and to share working practise with others.

Course Level- Update (for delegates with at least a good basic knowledge of the Benefits system)

Hamilton House Conference Centre Mabledon Place London WC1H 9BD 300 metres from St Pancras railway station, 400 metres from Euston and Kings Cross railway stations
Radisson Blu Hotel Meridian Gate, Bute Terrace, Cardiff CF10 2FL - 400 metres from Cardiff Central station
The Studio Birmingham 7 Cannon Street, Birmingham, B2 5EP- T: 0121 634 2800 - 300 metres from Birmingham New Street Station
The Studio Manchester The Hive, 51 Lever Street, Manchester M1 1FN T: 0121 634 2800- 600 metres from Manchester Piccadilly station


If you cancel the course more than 3 weeks before the commencement date, then a £35 administration fee will be payable. The course fee will remain payable if you cancel the course within 3 weeks of the commencement date. If we cancel the course, then full refunds will be paid to participants (excluding other costs, such as travel).


You are free to transfer places between employees within your organisation at no extra cost.


Booking - Open

Booking - Open Courses

Please click on a booking link above on the date you are interested in.

We aim to reply within one working day. 

cost- 1 day courses-  Courses normally run from 10am - 4pm.

Social workers can choose to count courses towards their professional development.


cost per place

Public sector, housing associations and voluntary sector


Voluntary organisations with 5 or less full time staff


Solicitors and financial services(5.25 hours CPD accreditation available).  Our allocated CPD reference is EJV/SWTL.


VAT will be added to the cost.

this includes-

  • comprehensive colour course guide
  • colour Benefit rates poster
  • lunch and refreshments
  • certificate of attendance
  • access to post course support with your cases