All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

"Excellent course content, very understandable, tutor very willing to answer questions." Jacqui Roughton, Motor Neurone Disease Association

"Enjoyable course and good refresher." Kinsey Shepherd, The Royal British Legion

"Good course as an overview of benefits and maximising income." Tracey Tuckwood, Rhondda Housing Association

This course includes the system with Universal Credit in it.

The Benefits System is complex due to the huge number of qualifying conditions, the many changes each year and not least the interaction between the different benefits. There is a clear structure that can be learned whether you are looking to signpost claimants in the correct direction or provide basic advice. A at a glance guide to proposed benefit changes by the Government is included.  

This course will include—

  • why we have different categories of benefits
  • the structure of the benefits system, including key cards for over 20 benefits 
  • the qualifying conditions for the main benefits including Job Seekers Allowance, Employment and Support Allowance, Income Support, Housing and Council Tax Benefit, Child and Working Tax Credits,  Universal Credit and PIP
  • valid claims and appeals
  • maximising benefits; underclaimed benefits and premiums
  • how to sign post and refer cases
  • at a glance guide to the structure of the benefits system
  • briefly,  the main changes to benefits over the last year;  at a glance guide to proposed benefit changes; common and topical benefit problems your clients will experience
  • an overview of Universal Credit and Personal Independence Payments

"a great basic overview"

duration— 1 day  10am- 4pm

Course Level- Update (for delegates with or without prior knowledge of the subject)

Course accreditation- the Solicitors Regulation Authority has authorised us to award 5.25 hours Continuing Professional Development(CPD) points for solicitors attending this course. Our allocated CPD reference is EJV/SWTL.


Introduction to Welfare Benefits in Manchester on 17/9/2019 

other dates do have places available


The Studio Birmingham 7 Cannon Street, Birmingham, B2 5EP- T: 0121 634 2800 - 300 metres from Birmingham New Street Station
The Studio Manchester The Hive, 51 Lever Street, Manchester M1 1FN T: 0121 634 2800- 600 metres from Manchester Piccadilly station
MSE Meeting Rooms/ Central School of English 1 Tottenham Court Road London W1T 1BB- 20 metres from Tottenham Court Road tube station
Radisson Blu Hotel Meridian Gate, Bute Terrace, Cardiff CF10 2FL - 400 metres from Cardiff Central station


If you cancel the course more than 3 weeks before the commencement date, then a £35 administration fee will be payable. The course fee will remain payable if you cancel the course within 3 weeks of the commencement date. If we cancel the course, then full refunds will be paid to participants (excluding other costs, such as travel).


You are free to transfer places between employees within your organisation at no extra cost.


Booking - Open

Booking - Open Courses

Please click on a booking link above on the date you are interested in.

We aim to reply within one working day. 

cost- 1 day courses-  Courses normally run from 10am - 4pm.

Social workers can choose to count courses towards their professional development.


cost per place

Public sector, housing associations and voluntary sector


Voluntary organisations with 5 or less full time staff


Solicitors and financial services(5.25 hours CPD accreditation available).  Our allocated CPD reference is EJV/SWTL.


VAT will be added to the cost.

this includes-

  • comprehensive colour course guide
  • colour Benefit rates poster
  • lunch and refreshments
  • certificate of attendance
  • access to post course support with your cases