All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

"Really good training.  Great small group. Resources were extremely useful." Bethan Edwards,  Melin Homes 

"A very good insight into housing costs and Universal Credit"  Lisa Gardner,  Sandwell MBCP

"An excellent foundation course"  Robyn Ranu,  Falcoln Point Mangement Group

Includes free access to our Members' area and unique UC software designed to help you learn the new system



Getting the rent paid.

The Housing Cost Element of Universal Credit allows support to be paid for rent or mortgage housing costs.  This course examines how costs are paid and calculated under the new Universal Credit system being rolled out nationally from October 2013.  There will be a chance to discuss with other participants the implications for your service.

This course will include details on-

  • the timetable for the introduction of Universal Credit(and briefly, the basics)
  • how renters and clients with mortgages will have housing costs met
  • how shared owners will have housing costs met
  • restrictions on housing costs-  service charges payable,  non dependants,  the Benefit Cap, size criteria, high cost criteria
  • assessment periods, and effect on monthly payments of changes of circumstances
  • alternative payment arrangements including payments to landlords
  • backdating
  • absence from home and overlapping housing costs, notice periods
  • the Benefit Cap under Universal Credit
  • mortgage housing costs under Universal Credit(briefly)
  • changes to Universal Credit over the last 3 years,  including the Autumn budget 2017 and 2018,  2 week HB run on at the start of a claim
  • at a glance guide between the Universal Credit Housing Costs System and the Housing Benefit/  Mortgage Interest System 
  • a chance to discuss with other participants implications for your service

duration— online 1 day (spread over 2 consecutive days 10am- 1pm with a break)

Course Level- Update (for delegates with or without prior knowledge of the subject)

Course accreditation- the Solicitors Regulation Authority has authorised us to award 5.25 hours Continuing Professional Development(CPD) points for solicitors attending this course. Our allocated CPD reference is EJV/SWTL.

19/05/2021 to 20/05/2021
this course will begin on this date 10am- 1pm and continue on the following day 10am 1pm


If you cancel the course more than 3 weeks before the commencement date, then a £55 administration fee will be payable. The course fee will remain payable if you cancel the course within 3 weeks of the commencement date. If we cancel the course, then full refunds will be paid to participants (excluding other costs, such as travel).


You are free to transfer places between employees within your organisation at no extra cost.


Booking - Open

Booking - Open Courses

Please click on a booking link above on the date you are interested in.

We aim to reply within one working day. 

Social Distancing has become the norm and therefore we have moved from face to face courses to online only.

cost- online 1 day (spread over 2 consecutive days 10am- 1pm with a break)

online 90 minute courses either 10.30am-12pm or 2pm- 3.30pm

Social workers can choose to count courses towards their professional development.

Video Recording-  Due to General Data Protection Regulations (GDPR),  privacy and copyright  restrictions we request no recording of online training.

cost per place

Public sector, housing associations and voluntary sector
£200 online 1 day course 

Voluntary organisations with 5 or less full time staff

£165 online 1 day course 

Solicitors and financial services

£250 online 1 day course 

(5.25 hours(1.5 hours) CPD accreditation available).  Our allocated CPD reference is EJV/SWTL.

VAT will be added to the cost.

this includes-

  • comprehensive colour course guide posted to you 
  • colour Benefit rates poster posted to you 
  • certificate of attendance posted to you 
  • access to members' area for 1 year free-  post course help with your cases- this includes our consultancy forum(including Covid-19 related Benefit queries),  Universal Calculator to help you learn and advise,  online resources- at a glance guides,  standard letters, useful links and others,  Benefit Rates posters, ongoing news.