All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

‘has been very well received by all the staff who attended.’

Geraint Thomas Solicitor, Chief Officer Citizens Advice Worcester    

'Thank you for today’s course, it was really interesting and worked well on Zoom with lots of participation.’ 

Fay Sayers Pro-Bono Coordinator & Supervising Solicitor,  The University of Law



This course aims to help you respond to the Covid-19 Benefit changes and difficulties your clients are experiencing post March 2020.

topics include-

  • the government income replacement schemes for the employed/ self employed 
  • how to present as sick
  • UC - over 1 million new claims, assessment periods,  whether to delay a claim,  when self employment/ employment (furloughed) income is taken into account 
  • common queries for example around-

Universal Credit/ Tax Credits -  Standard Allowance increase

Local Housing Allowance Increase for HB and UC Claimants

Reviews and reassessments for disability benefits are being suspended 

No requirement to attend jobcentre appointments for three months

New Claims for Universal Credit up by 100,000s- request backdating if computer delays

Free School Meals replaced by vouchers

schemes for employed and self employed to have up to 80% of wages paid- consider a claim for Universal Credit in the meantime.


10.30am- 12pm.  This is a 90 minute online course run through the Zoom platform(you will just need internet access and we will send you a code to join the meeting).  

There will be a maxmium of 12 places per course and opportunities to exchange information/ ask questions.



cost per place

Public sector, housing associations and voluntary sector-  £69 plus VAT

Voluntary organisations with 5 or less full time staff-  £64 plus VAT

Solicitors(5.25 hours CPD accreditation) and private/ financial services sector- £75 plus VAT

payment is accepted by bacs/ cheque/ credit card(via a link in the invoice)



If you cancel the course more than 3 weeks before the commencement date, then a £55 administration fee will be payable. The course fee will remain payable if you cancel the course within 3 weeks of the commencement date. If we cancel the course, then full refunds will be paid to participants (excluding other costs, such as travel).


You are free to transfer places between employees within your organisation at no extra cost.


Booking - Open

Booking - Open Courses

Courses apply for law in England and Wales, not Scotland. 

Please click on a booking link above on the date you are interested in.

We aim to reply within one working day. 

Social Distancing has become the norm and therefore we have moved from face to face courses to online only.

cost- online 1 day (spread over 2 consecutive days 10am- 1pm with a break)

online 90 minute courses either 10.30am-12pm or 2pm- 3.30pm

Social workers can choose to count courses towards their professional development.

Video Recording-  Due to General Data Protection Regulations (GDPR),  privacy and copyright  restrictions we request no recording of online training.

cost per place

Public sector, housing associations and voluntary sector
£200 online 1 day course 

Voluntary organisations with 5 or less full time staff

£165 online 1 day course 

Solicitors and financial services

£250 online 1 day course 

(5.25 hours(1.5 hours) CPD accreditation available).  Our allocated CPD reference is EJV/SWTL.

VAT will be added to the cost.

this includes-

  • comprehensive colour course guide posted to you 
  • colour Benefit rates poster posted to you 
  • certificate of attendance posted to you 
  • access to members' area for 1 year free-  post course help with your cases- this includes our consultancy forum(including Covid-19 related Benefit queries),  Universal Calculator to help you learn and advise,  online resources- at a glance guides,  standard letters, useful links and others,  Benefit Rates posters, ongoing news.