All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

"Really good case studies and scenarios" Kathrine Hutton, Citizens Advice,  North Somerset

'Materials are excellent.  Neil is a great trainer'  Ngaryan Li ,  Supervising Solicitor,  Greater Manchester Law Centre

'Very Good course and venue'  Julie Brereton,  Preston City Council

Includes free access to our Members' area and unique UC software designed to help you learn the new system

As Universal Credit (full service) is rolled out,  more and more problems are arising. Underpayments, rent arrears, debt, misadvice,  poor administration and the impact on vulnerable clients are major concerns.

This course is an update course to help you understand the common problems and solutions for your clients/ service.

This will include-

  • losers and winners- calculation examples and practise
  • migration onto Universal Credit,  including transitional protection rules and loss of the SDP gateway
  • maintaining the claim, conditionality and sanctions
  • online- what to put where, the claim,  the ID verification procedure,  the online journal,  the to do list and change of circumstances-  a chance to exchange information
  • claiming as sick
  • other current issues such as frequency of wage payments- weekly,  fortnightly and 4 weekly
  • COVID-19 changes- our briefings
  • a checklist of changes
  • a checklist of the many problems associated with Universal Credit

It is aimed at those who understand the Universal Credit Basics but want to improve their ability to offer solutions and to share working practise with others.

Course Level- Update (for delegates with at least a good basic knowledge of the Benefits system)


Booking - In-House

Booking - In-House Courses

Please e mail us to explain your needs and get a quotation.


We provide:

· Planning, course development and delivery

· Comprehensive course guides, Benefits rate posters

· Evaluation on course completion, course certificates

· free post course learning resources- newsletters


You provide:

· The venue (arrangement & payment)

· Equipment (Digital projector and flipchart)

Maximum number of 16 participants.  


In-house Course Cancellation-   If we cancel the course, then a full refund will be paid(excluding other costs, such as travel).  No refund will be payable if you cancel the course within one month of the commencement date.  We will try to set a mutually convenient new date for the training and additional costs for travel/  accomodation,  if pre booked,  may be chargeable.