All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

"Excellent course content, very understandable, tutor very willing to answer questions." Jacqui Roughton, Motor Neurone Disease Association

"Enjoyable course and good refresher." Kinsey Shepherd, The Royal British Legion

"Good course as an overview of benefits and maximising income." Tracey Tuckwood, Rhondda Housing Association

This course includes the system with Universal Credit in it.

The Benefits System is complex due to the huge number of qualifying conditions, the many changes each year and not least the interaction between the different benefits. There is a clear structure that can be learned whether you are looking to signpost claimants in the correct direction or provide basic advice. A at a glance guide to proposed benefit changes by the Government is included.  

This course will include—

  • why we have different categories of benefits
  • the structure of the benefits system, including key cards for over 20 benefits 
  • the qualifying conditions for the main benefits including Job Seekers Allowance, Employment and Support Allowance, Income Support, Housing and Council Tax Benefit, Child and Working Tax Credits,  Universal Credit and PIP
  • valid claims and appeals
  • maximising benefits; underclaimed benefits and premiums
  • how to sign post and refer cases
  • at a glance guide to the structure of the benefits system
  • briefly,  the main changes to benefits over the last year;  at a glance guide to proposed benefit changes; common and topical benefit problems your clients will experience
  • an overview of Universal Credit and Personal Independence Payments

"a great basic overview"

duration— online 1 day (spread over 2 consecutive days 10am- 1pm with a break)

This course will remain interactive with group working, discussion,  quizzes etc.  and a hard colour copy of the course booklet posted to you.


Course Level- Update (for delegates with or without prior knowledge of the subject)

Course accreditation- the Solicitors Regulation Authority has authorised us to award 5.25 hours Continuing Professional Development(CPD) points for solicitors attending this course. Our allocated CPD reference is EJV/SWTL.



Booking - In-House

Booking - In-House Courses

Please e mail us to explain your needs and get a quotation.


We provide:

· Planning, course development and delivery

· Comprehensive course guides, Benefits rate posters

· Evaluation on course completion, course certificates

· free post course learning resources- newsletters


You provide:

· The venue (arrangement & payment)

· Equipment (Digital projector and flipchart)

Maximum number of 16 participants.  


In-house Course Cancellation-   If we cancel the course, then a full refund will be paid(excluding other costs, such as travel).  No refund will be payable if you cancel the course within one month of the commencement date.  We will try to set a mutually convenient new date for the training and additional costs for travel/  accomodation,  if pre booked,  may be chargeable.