All our courses are updated to include changes in the Benefits System. Courses can be run at a basic or more experienced level and usually last one day.

‘has been very well received by all the staff who attended.’ 

Geraint Thomas Solicitor, Chief Officer Citizens Advice Worcester    

'Thank you for today’s course, it was really interesting and worked well on Zoom with lots of participation.’

Fay Sayers Pro-Bono Coordinator & Supervising Solicitor,  The University of Law



This course aims to help you respond to the Covid-19 Benefit changes and difficulties your clients are experiencing post March 2020.

topics include-

  • the government income replacement schemes for the employed/ self employed 
  • how to present as sick
  • UC - over 1 million new claims, assessment periods,  whether to delay a claim,  when self employment/ employment (furloughed) income is taken into account 
  • common queries for example around-

Universal Credit/ Tax Credits -  Standard Allowance increase

Local Housing Allowance Increase for HB and UC Claimants

Reviews and reassessments for disability benefits are being suspended 

No requirement to attend jobcentre appointments for three months

New Claims for Universal Credit up by 100,000s- request backdating if computer delays

Free School Meals replaced by vouchers

schemes for employed and self employed to have up to 80% of wages paid- consider a claim for Universal Credit in the meantime.


This is a 90 minute online course run through the Zoom platform(you will just need internet access and we will send you a code to join the meeting).  

There will be a maxmium of 12 places per course and opportunities to exchange information/ ask questions.


Booking - In-House

Booking - In-House Courses

Please e mail us to explain your needs and get a quotation.


We provide:

· Planning, course development and delivery

· Comprehensive course guides, Benefits rate posters

· Evaluation on course completion, course certificates

· free post course learning resources- newsletters


You provide:

· The venue (arrangement & payment)

· Equipment (Digital projector and flipchart)

Maximum number of 16 participants.  


In-house Course Cancellation-   If we cancel the course, then a full refund will be paid(excluding other costs, such as travel).  No refund will be payable if you cancel the course within one month of the commencement date.  We will try to set a mutually convenient new date for the training and additional costs for travel/  accomodation,  if pre booked,  may be chargeable.